@inproceedings{Paikens-EtAl:2020:NLDB, author = "P. Paikens and A. Znotins and G. Barzdins", title = "Human-in-the-Loop Conversation Agent for Customer Service", year = 2020, booktitle = "Natural Language Processing and Information Systems", publisher = "Springer", volume = 12089, pages = "277-284", doi = "10.1007/978-3-030-51310-8_25" }